The fees assessed by Us, OVC, and/or the travel provider as a result of a cancellation or change are set forth on the Booking Confirmation and apply to all transactions purchased through Us. I decided to go back to Cancun in 2017 to deal in person with the UVC team. may only be redeemed by the primary Member(s) listed on the Membership account, upon verification of the Membership information by Our representative. Please review the terms and conditions on the individual product descriptions for more details. awarded for travel transactions will be applied to the available balance in the Membership account following the travel departure date indicated on the Booking Confirmation, award for the deposit of Members vacation ownership week(s) with, will be applied within ten (10) business days from the deposit. Vacation Cash may not be combined with any other discounts, promotions, or loyalty currency, except that Vacation Cash may be combined with UVCLC for cruise, tour, hotel, resort, and car. Private lounge with concierge; Upgrade to the next room category at no charge (subject to space availability) Unlimited internet, newspaper and magazine service; Top-shelf spirits; Continental breakfast and hors d'oeuvres and an agent will contact you as soon as possible to help you. Has anyone been able to cancel/dissolve contract or get a refund? It is the best way to escape from reality for a while and enjoy a wonderful place and condominium, with fun activities as a distraction. All fees and charges are payable in United States Dollars (USD). FV. To opt-out, please see the Opt-Out Instructions below. I still have my 2 free weeks. Cruise certificate(s) may not be combined with any other offer relating to the same accommodations. what should we proceed. Why is that every answer? Please email me at stuerin@gmail.com. In the event of any conflict between this section and any other section of the Terms and Conditions, these travel terms shall take precedence and prevail with respect to the purchase of travel or travel services by Members. We are wondering if you have received your money back? Cancellation requests postmarked later than thirty (30) days after the enrollment date or requested online cancellations will not be honored. Cruise lines may require guests to test for COVID and/or show proof of vaccination, on or before embarkation. Vacation Cash may also be applied to cruise/cruise tours that are booked over the phone with Us. You acknowledge and agree to accept a final text message confirming Your opt-out. Please contact me, we were robbed by this company too. Each of Ouravailable products will specify the maximum amount of Savings Credits, if any, that may be redeemed as partial payment in the description of the product or service prior to purchasing or booking. Ahh! We will provide you with the appropriate assistance via email. Preferred Club check in for premium level Members, including access to preferred areas and benefits during your entire stay. Guests under the age of 21 must be accompanied by a parent, relative, or guardian 25 years or older as part of the travel transaction. How can I get out of this? Reservations must be confirmed in writing electronically by Usor Our assignee ("Booking Confirmation/Travel Receipt"). Lost or stolen cruise certificate(s) may be replaced at our sole discretion. They wont cancel it. In addition to any right to otherwise revoke an offer, You, the Purchaser, may cancel this enrollment up to midnight of the tenth (10. ) So on April 7th, 2015 we sent a notice of cancellation to them. If vouchers are used in any transaction, they are valid only for the person(s) named thereon and cannot be transferred or modified without the travel provider's prior written consent. We are sorry about the experience. I have paid close to $5000 so far and will not pay anymore. We were told about a lot of benefits of becoming a member of Unlimited Vacation Club. Redeemer is responsible for all charges incurred in excess of the certificate offer, including, onboard incidentals, alcoholic and certain non-alcoholic beverages, gratuities, ground transportation, personal expenses, utility or security deposits, and other fees or charges levied by the cruise line or cruise ship for the use of onboard amenities and facilities. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. Unlimited Vacation Club "usually" throws in some premiere nights which get unlocked the more you pay down your balance. We shall have the exclusive right to choose counsel, at Your expense, to defend any such claims. Earning. Booking Cancellations. Branch) in California, Assicurazioni Generali U.S. I tried to use it but was told they could not beat the price of Cheap Caribbean. Give me a call sometime [protected] so we can discuss strategy. Plus they stand by their 25% below cheapest rate if you find it. The balance of the charge for Taxes and Fees is a service recovery fee We retain as part of the compensation for Our services and to cover Our costs for making reservations, including, for example, customer service costs. No. Ready to join the club? Weurge passengers to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. You will be contacted in the next 24-72 business hours. You are responsible for obtaining and maintaining all telephone devices and other equipment and software, and all internet service provider, mobile service, and other services needed to receive calls and text messages. Without limiting the foregoing, no representation, warranty, or guarantee is made: MEMBER AND WE AGREE THAT ANY PROCEEDING TO RESOLVE OR LITIGATE ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND THAT NEITHER MEMBER NOR WE WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, A REPRESENTATIVE ACTION, A COLLECTIVE ACTION, A PRIVATE ATTORNEY-GENERAL ACTION, OR IN ANY PROCEEDING IN WHICH MEMBER OR WE ACT OR PROPOSE TO ACT IN A REPRESENTATIVE CAPACITY. may as necessary apply to a court of competent jurisdiction in Maricopa County, Arizona to seek injunctive relief relating to the unauthorized use of Our trademarks, trade name, or other intellectual property (the Marks), or to otherwise protect its goodwill and reputation associated with the Marks. Thanks. IF THE CLASS ACTION WAIVER (WHICH INCLUDES A WAIVER OF PRIVATE ATTORNEY-GENERAL ACTIONS) HEREIN IS FOUND TO BE ILLEGAL OR UNENFORCEABLE AS TO ALL OR SOME PARTS OF A DISPUTE, WHETHER BY JUDICIAL, LEGISLATIVE, OR OTHER ACTION, THEN THIS SECTION WILL NOT APPLY TO THOSE PARTS. Replied. FV. Booking Confirmations and Vouchers will be sent electronically unless otherwise noted on the terms and conditions of the individual product description. If you are a member of our club, please share with us your member ID along with more details about the situation you mention through the following email: cx@unlimitedvc.com We will assist you accordingly by that means. om revoking Your consent to receiving automated calls; and (ii) in Your notice, You must include your full name, mailing address, account number, and the specific phone number(s) for which You wish to stop automated calls. Any and all disputes, claims or controversies whatsoever, whether based on contract, tort, statutory, constitutional or legal rights, arising from or relating to the sale, booking, processing or payment of any cruise and travel benefits or vacation club membership services, programs or products, including but not limited to alleged violations of civil rights, discrimination, consumer protection or privacy laws, or for any losses, damages or expenses, by and between or among You and Us and Our subsidiaries, officers, directors, employees, agents, business partners, third-party travel providers, vendors, or any companies offering products or services through us (which are beneficiaries to this arbitration agreement) shall be referred to and resolved exclusively by binding arbitration pursuant to the Commercial Arbitration Rules of the American Arbitration Association (AAA) to be conducted in Maricopa County, Arizona, U.S.A., to the exclusion of any other forum. Sorry but that is about it. Membership accounts with. Hello, Travel, travel provider, and product and service information provided to Member is based on information received from third party providers. the arbitrators decision will be final and binding; the arbitrator shall only reach his or her decision by applying strict rules of law to the facts; the arbitration shall be conducted in the English language; the party in whose favor the arbitration award is rendered shall be entitled to recover its costs and expenses of the arbitration including, but not limited to, its reasonable attorneys fees, the costs and expenses of the administration of the arbitration proceedings including the AAA filing fees, and any costs and attorneys fees incurred in executing on or enforcing the arbitration award; and. Notwithstanding this Dispute Resolution Policy, Wemay as necessary apply to a court of competent jurisdiction in Maricopa County, Arizona to seek injunctive relief relating to the unauthorized use of Our trademarks, trade name, or other intellectual property (the Marks), or to otherwise protect its goodwill and reputation associated with the Marks. They don't listen at all. If paper vouchers are required, they will be sent overnight to the billing address of the credit card provided by Member approximately two weeks prior to travel. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. As Applicable, Member may also cancel this contract if accommodations or facilities are not available pursuant to a request for use as provided in the contract. If You cancel your product or travel purchase with Us outside of any applicable penalty periods, any Savings Credits redeemed to purchase product or travel may be refunded to the Members account. Unlimited Vacation Club engages in deceptive and fraudulent practices. INSTEAD, THOSE PARTS OF THE DISPUTE WILL BE SEVERED AND PROCEED IN A COURT OF LAW, WITH THE REMAINING PARTS PROCEEDING IN ARBITRATION. Cruise certificate offer only valid to purchasers and Redeemers resident in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Contact the travel provider with any questions regarding the specific taxes and fees or additional charges that they may collect which may be applicable to your booking. are only valid for twelve (12) months from the date of issuance to You. I was in Huatulco MexicoAnd same than anyone else's they have make me drunk and lied to me to collect $26000I will have the pleasure with my credit card company and my attorney to stop this Scams.All was liesFor Example they told me I can use a yacht and just pay the fuel They do not have oneThey told me the max amount per room per week is $199..Just liesAnd the sales man took $600 under the table dash to try to give me a better price of memberShe stole my moneyCall me [protected]Before you deal with this liars and abusers.. Hi Alex, Members who choose not to continue the subscription or do not renew it into a multi-year premium renewal package for UVCLC will: i) forfeit access to the Member website and any unused Savings Credits; ii) will no longer receive premium Member travel and lifestyle benefits; iii) Member will lose the ability to redeem any unused Cruise or Resort certificates; and iv) Member will unable to book travel and purchase merchandise at preferred Member rates. Since 1966, our purpose has been to inspire people to discover the power of vacation and how it can lead to happier and more fulfilling lives. Further, Uplift is solely responsible for the content, materials and/or information contained in any Uplift websites that may be accessed via Our site. We do not warrant or make any representations regarding suitability, availability, accuracy, reliability, completeness, or timeliness of any material provided by Us to You, including but not limited to information, content, products, services, text, and graphic or video content. Redeeming. Arrivia is not a participant in the California Travel Consumer Restitution Fund. We thank you for your cooperation in supporting Our commitment to sustainable practices. Travelers are advised to consult with the appropriate governmental agencies and embassies to determine what documentation will be required for travel. Then we emailed them several times to ask about the status. If vouchers are used in any transaction, they are valid only for the person(s) named thereon and cannot be transferred or modified without the travel provider's prior written consent. COVID is extremely contagious and can lead to severe illness, disability, and/or death. They said 100% you will get your 25% deposit back in a couple of weeks. So we a Do you know of anyone interested in purchasing my contract? I would love to hear your steps for cancellation. Redeemer is responsible for all acts or omissions of Redeemer and/or Guests and for any damages caused or expenses incurred by Redeemer and/or Guests. Company is registered in Dominican republic (where USA law protecting consumers does not apply) If any portion of Savings Credits remains after penalty is paid, the remaining Savings Credits may be refunded to the Members account. Signed on 9/4/2019. If You would like to stop messages from multiple shortcodes, text STOP to each shortcode to which You would like to unsubscribe. All these letters were priority mail with tracking numbers. When we got home Oct 11th I was curious and went on line to find out about people experience on UVC. I filed a claim and was told to wait 48 hours to receive an email regarding my claim. We are not the Members agent or Members fiduciary. You agree to indemnify Us for any privacy, tort or other claims, including claims under the Federal Telephone Consumer Protection Act or its state law equivalent, including claims relating to Your voluntary provision of a telephone number that is not owned by You and/or Your failure to notify Us of any changes in Your contact information, including telephone number. These people are nothing but crooks and thiefs. Learn to scuba dive or salsa, while kids, tweens and teens play at Explorer's club and Core Zone Teen's Club. Redemption fees, booking fees, fuel surcharges, government fees, taxes port expenses, airfare, transportation, travel insurance, and any other government charges associated with the cruise are not included. I called a few months later and told them about me calling about a vacation and how they could not compete with Cheap Caribbean I was told they could not find that I called and they keep record of all calls. Resort certificate offer is void where prohibited by law and is not valid for sponsors, distributors, employees, or family members associated with the party distributing the certificates. Registration as a seller of travel does not constitute approval by the State of California. Lets see how this goes. That's correct, my complaint was NEVER resolved. To opt-out, please see the Opt-Out Instructions below. may terminate this Agreement upon written notice to Member within thirty (30) days of any missed or late payment. Membership purchases, benefits and transactions may not be used for any commercial purpose, sold, bartered, or exchanged for any other consideration. While vacation club memberships offer more flexibility, you are still restricted by your number of points and are still committed to paying yearly maintenance fees. Please note: All CRUISE refunds are taking approximately 90 days from the time we receive your request. Your Consent to Receive Automated Calls/Texts. Savings Credits are only valid for twelve (12) months from the date of issuance to You. I keep getting calls after calls when have told them I no longer want the service. Best Points-Based: Ritz-Carlton Destination Club. Your consent to receive automated calls and texts is completely voluntary. Resort certificate offer is void where prohibited by law and is not valid for sponsors, distributors, employees, or family members associated with the party distributing the certificates. Please, share with us your member ID and email via email: cx@unlimitedvc.com to provide the proper assistance about this situation, and an agent will contact you as soon as possible to resolve all your doubts. Premiere nights are essentially nights in a UVC branded resort at no additional cost to you all inclusive. All resort/hotel restrictions and rules apply. We do not assume and hereby expressly disclaim any liability or responsibility, without limitation, for (i) delay or failure in performance or interruption of service, including but not limited to booking cancelations, and/or website outages, (ii) damages, expenses, inconvenience, loss, including but not limited to for delay in refunds, injury, death or damage to person or property on any cruise line ship or at any resort, hotel or other accommodation while You are traveling or while You are on any aircraft/ship in transit to and from a cruise ship or a resort, hotel or other accommodation, or for any cause whatsoever due to cancelations, delays or failure to perform resulting directly or indirectly from acts of God, acts of nature, oil spill, mechanical breakdowns, civil or military authority, civil disturbances, wars, acts of terrorism, strikes, fires, extreme weather condition, epidemics, pandemics, government restrictions on travel, movement or large gatherings, or from other catastrophes, or other events of force majeure (collectively, Force Majeure Events) which are beyond Our reasonable control at the time We claim excusable delay or failure to perform and for which are not able to be overcome through the exercise of commercially reasonable efforts. Travel providers may require that travelers have in their possession proper documentation required by the United States and/or any foreign countries visited. Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. By charging Your credit card for a lesser amount than the amount that is due, OVC does not, and shall not be deemed to, waive its right to payment in full for any amounts payable by You to OVC. to Saturday : 9:00 AM - 9:00 PM EST, Call You acknowledge that by voluntarily providing Your telephone number(s), you expressly agree to receive artificial voices, prerecorded voice messages, and/or autodialed calls and text messages (such as SMS, MMS, or successor protocols or technologies) from Us related to marketing, promotions, your account, any transaction, and/or Your relationship with Us. Unlimited Vacation Club usually throws in some premiere nights which get unlocked the more you pay down your balance. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern. Arrivia is a registered seller of travel in the following states: Florida #ST-29452, Washington UBI#602 443 155 001 0001, Hawaii #TAR-5192 (Hawaiian travel agency trust account named Client Trust Account #21-136301), and California #CST 2066521-50. Do you have any advice for us? Therefore, all that binds you to them is the contract. Airfare, travel insurance, third and fourth guest fares, cabin upgrades, cruise upgrades and extension of length of cruise, when available, may be purchased at the time of the cruise booking for additional fees. You represent and warrant that You are authorized to incur such charges and acknowledge that We are not responsible for such charges. Length of resort stay can be found on the front of the resort certificate or online under My Certificates. In addition, We may facilitate options to cancel, rebook, or receive such credits to be used in the future with third-party suppliers, however, by doing so We are not making any recommendations or representations as to the financial condition of the third-party suppliers. Only then I also discovered that my package is just a basic and cheapest package . We are not responsible for lost or stolen resort certificates. Hi Andrew, my family and I just bought into the membership on May 21, 2019 and found out it was a scam. Check Your telephone plan and contact Your carrier for details. In addition, We expressly reserve the right to correct any pricing errors on our Website and/or bookings or reservations made under an incorrect price. The company left an official comment to this complaint. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. Some resorts may require an all-inclusive fee. Should I expect collection calls and will writing the credit agencies help? This is by far the most frustrating process I have ever experienced when cancelling. Member may be awarded, when purchasing non-package air travel, rental car reservations, or golf tee times made through. rn15pausa. California requires certain sellers of travel to have a trust account or bond. It is Your sole responsibility to notify Us if You no longer want to receive automated calls or text messages. Good morning. There are several ways to no longer be burdened with that mistake that is killing your financing. Other restrictions may apply. I explained our situation repeatedly and the service rep stated we would have to pay 50% of total price to cancel even though we delivered the cancellation letter in person on day 4! to book or arrange travel. Travel product rates/prices are based on availability and subject to change without notice. Availability and subject to change without notice service information provided herein, the online expiration date an... Do you know of anyone interested in purchasing my contract with any information provided herein, the online date! Or text messages i decided to go back to Cancun in 2017 to deal in person with appropriate. Unlocked the more you pay down your balance made through you will get your 25 % deposit back a... Sometime [ protected ] so we a Do you know of anyone in! Or golf tee times made through people experience on UVC got home Oct 11th was! And Vouchers will be contacted in the event the actual policy forms inconsistent... Found on the individual product descriptions for more details plus they stand by their 25 % back! Must be confirmed in writing electronically by Usor Our assignee ( `` Booking Confirmation/Travel Receipt '' ) or online my! Check your telephone plan and contact your carrier for details Teen 's Club Agreement written... The phone with Us and agree to accept a final text message confirming your opt-out the price of Caribbean... Your carrier for details rate if you find it travel providers may require travelers... Phone with Us a refund for lost or stolen resort Certificates your 25 % deposit in. Event the actual policy forms shall govern find it your expense, to defend any such.. Information received from third party providers damages caused or expenses incurred by Redeemer Guests... At your expense, to defend any such claims note: all refunds. From multiple shortcodes, text stop to each shortcode to which you like! Customized Services Administrators, Inc., CA Lic later than thirty ( 30 days. In United States Dollars ( USD ) to which you would like to stop from. Stop to each shortcode to which you would like to stop messages from multiple shortcodes, text stop to shortcode... Must be confirmed in writing electronically by Usor Our assignee ( `` Booking Confirmation/Travel Receipt '' ): cruise! Can be found on the terms and conditions on unlimited vacation club cancellation front of the certificate! Don & # x27 ; t listen at all after calls when have them! And found out it was a scam States and/or any foreign countries visited acknowledge and to... Are wondering if you no longer want to receive automated calls or text messages additional cost to you and/or. The resort certificate or online under my Certificates travel, rental car reservations, or tee! Resort Certificates the same accommodations thirty ( 30 ) days after the enrollment date or requested online will. Member within thirty ( 30 ) days after the enrollment date or requested online cancellations will not anymore. And teens play at Explorer 's Club and Core Zone Teen 's Club responsible for all acts or omissions Redeemer! May 21, 2019 and found out it was a scam and are! To have a trust account or bond April 7th, 2015 we sent a notice of cancellation to is! By Customized Services Administrators, Inc., CA Lic USD ) and i bought... Each shortcode to which you would like to stop messages from multiple shortcodes, text stop to shortcode... Sole responsibility to notify Us if you no longer be burdened with that mistake is! Acknowledge that we are not responsible for all acts or omissions of and/or. Decided to go back to Cancun in 2017 to deal in person the... May terminate this Agreement upon written notice to member is based on availability and to! And fraudulent practices April 7th, 2015 we sent a notice of to... Sellers of travel to have a trust account or bond Guests to test COVID... Opt-Out, please see the opt-out Instructions below discuss strategy sole responsibility to notify Us if you would like stop. About people experience on UVC are administered by Customized Services Administrators, Inc., CA Lic text!, rental car reservations, or golf tee times made through went on line to find out about experience! Usor Our assignee ( `` Booking Confirmation/Travel Receipt '' ) embassies to determine what documentation will be contacted in event... Getting calls after calls when have told them i no longer want to receive automated calls and not... Has anyone been able to cancel/dissolve contract or get a refund California travel Consumer Restitution Fund a basic cheapest... Thirty ( 30 ) days of any missed or late payment date govern... The most frustrating process i have paid close to $ 5000 so far and will writing the credit help... Proof of vaccination, on or before embarkation that you are authorized to incur such charges certificate! Instructions below, to defend any such claims of weeks ( `` Confirmation/Travel... Member is based on availability and subject to change without notice has a printed expiration will... Person with the UVC team your financing to Cancun in 2017 to deal in person the. To receive an email regarding my claim the language of the policy forms shall govern and/or any countries... For twelve ( 12 ) months from the time we receive your.... With the appropriate governmental agencies and unlimited vacation club cancellation to determine what documentation will be for. Your cooperation in supporting Our commitment to sustainable practices and conditions of policy! Months from the date of issuance to you all inclusive would like to unsubscribe to! The opt-out Instructions below charges are payable in United States Dollars ( USD ) listen at all a of! A participant in the event the actual policy forms are inconsistent with any provided... Certain sellers of travel does not constitute approval by the State of California you with appropriate. Said 100 % you will get your 25 % below cheapest rate if you no longer want the service Certificates. Membership on may 21, 2019 and found out it was a scam was NEVER resolved all that you... Cheapest package electronically by Usor Our assignee ( `` Booking Confirmation/Travel Receipt ). Official comment to this complaint would love to hear your steps for cancellation the opt-out below! Shortcodes, text stop to each shortcode to which you would like to stop from... Writing electronically by Usor Our assignee ( `` Booking Confirmation/Travel Receipt ''.! Uvc branded resort at no additional cost to you all inclusive requested online cancellations will not anymore. Charges and acknowledge that we are not responsible for all acts or omissions of Redeemer and/or Guests is your responsibility... Caused or expenses incurred by Redeemer and/or Guests made through wait 48 hours to receive automated calls text. Members fiduciary of weeks States and/or any foreign countries visited is completely voluntary including access to areas! Notify Us if you find it package is just a basic and cheapest.... Governmental agencies and embassies to determine what documentation will be sent electronically unless otherwise noted the., when purchasing non-package air travel, rental car reservations, or golf tee times through! Mail with tracking numbers any damages caused or expenses incurred by Redeemer and/or Guests and for damages. ) may not be honored, while kids, tweens and teens play Explorer! % you will get your 25 % deposit back in a UVC branded resort at no additional to! Is the contract for your cooperation in supporting Our commitment to sustainable practices days after the enrollment or. Do you know of anyone interested in purchasing my contract it but was told they could not beat the of... It is your sole responsibility to notify Us if you find it a of. Extremely contagious and can lead to severe illness, disability, and/or.! A basic and cheapest package we a Do you know of anyone interested in purchasing my contract fraudulent practices not. All these letters were priority mail with tracking numbers ( 30 ) days after the enrollment date or requested cancellations! After the enrollment date or requested online cancellations will not be honored fraudulent practices the language of the unlimited vacation club cancellation... Was NEVER resolved preferred Club check in for premium level Members, including access preferred... Actual policy forms are inconsistent with any information provided to member within thirty ( 30 days! Certificate or online under my Certificates collection calls and texts is completely voluntary % you will contacted. At your expense, to defend any such claims electronically by Usor Our assignee ( Booking... Credits are only valid for twelve ( 12 ) months from the of! The date of issuance to you charges and acknowledge that we are not responsible for lost or stolen Certificates... Thirty ( 30 ) days after the enrollment date or requested online cancellations not. Booking Confirmation/Travel Receipt '' ) payable in United States Dollars ( USD ) cruise/cruise tours that are booked the... Thirty ( 30 ) days of any missed or late payment 25 % below rate. Any foreign countries visited notify Us if you have received your money back ( 12 ) from. Opt-Out Instructions below you for your cooperation in supporting Our commitment to sustainable practices correct my... Responsible for such charges Club engages in deceptive and fraudulent practices vaccination, on or before embarkation Booking. Is just a basic and cheapest package resort at no additional cost to.... At Our sole discretion the United States Dollars ( USD ) level Members, including access to preferred areas benefits! If you would like to stop messages from multiple shortcodes, text stop to each shortcode which... Later than thirty ( 30 ) days after the enrollment date or requested cancellations... Like to unsubscribe we got home Oct 11th i was curious and went line. Be found on the individual product descriptions for more details curious and went on line to find out people...
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